What our Customers say...


Thank you for your good service.  I appreciate your assistance when I needed it.

SERVPRO came to our rescue last week when the toilet ran for an hour and discovered at 1:00 am and flooded a portion of our home. They were at our house within two hours with all of the drying equipment needed to dry our home. All of the service guys were super nice and informative and professional. Thank you for helping us get our house back to normal. I highly recommend this company

I just want to let you know how much we appreciated Jonathan and Emery today.
They were amazing and did a wonderful job.
We have a air sensor and every room tested bad. After they left today, our son tested the air in the rooms and every room showed green, so their hard work has made a difference for us.
We will highly recommend your company.
Thank you so much

My wife and I are very impressed by this company.  Ronnie came out to assess damage, Brian did the mold removal and drying out stuff and then Mike coming in and doing repairs and Kim keeping us up to date with scheduling.   This company truly is a one stop shop and made it "Like it never even happened." Thank you so much!

This wonderful lady sent us a card today in the mail.  We were called by Suwannee County Sheriff's Office when they arrived to find this person in need with no insurance, no family and no money.  She made me cry today that we helped her to the best of our ability and made a difference in someone's life.

Her hand written card "These small words can never repay all your work and kindness.  I'm old and no family that wants to help.  I don't know my future but now is a time for being grateful for a stranger who doesn't know me from Adam.

God Bless you and the people who came to my home. Kim you are a daughter I prayed to have.  God love you and Bless you,

Bobbie Harrington"

I just wanted to express my sincere thanks for a great job you did cleaning a motor home for a relative. He is a very heavy smoker and the results are fantastic. Your crews work hard and do a great job. Thanks

Jonathan was very nice and courteous. The carpet that he cleaned looked amazing. Thank you so much SERVPRO for an amazing experience.

Thank you for recognizing the CHS teachers for Teacher Appreciation week.  Being a teacher is a gift in itself. However, it's so kind of someone to notice and show appreciation to us.  I've already eaten the cupcake (yum) and with the help of my teenage daughters, I will be enjoying all the gift cards and goodies.  Again, thank you for the gifts. I am very grateful for your generosity and thought.

I would like to extend my sincere appreciation to you and your staff who made your services available to the Lake City Police Department on Tuesday, May 12th.  The free surface wipe down and microbial misting you provided for all first responder vehicles to help keep us safe during this COVID-19 pandemic was so in keeping with SERVPRO's outreach to this Department.  Your company is one of the local businesses with whom I feel we have a working relationship assisting one another making our community a better place to live, work, play and visit.  

Kim Nicholson, thank you for your kind and generous acknowledgement of the CHS Teachers and staff today. We appreciate you. Joe and Anne Marie

Just a note to thank your organization for the restoration of my home.

As my husband and I are both disabled to say this was an overwhelming experience is a great understatement.  I just really felt the need to point out how your employee Mr. Ronnie Wilson, was beyond helpful, in every step of the way.  He really made your Motto "IT WILL BE OKAY" actually OKAY!  It is extremely hard to find a dedicated, hard working employee.  Someone who will go above and beyond their job duties.  Ronnie certainly did this and more!  When Ronnie told me something, I knew beyond a shadow of a doubt, it was going to be done.  But more importantly than even his work ethics was his compassion and respect for us and what we were going through.  

Due to your great job in restoring my home, and because of Ronnie's work ethics, compassion and just the way you made us feel it was going to be "OKAY"; I would not hesitate to recommend your organization to anyone in need of your services.

Again, I want to thank your entire organization and Ronnie personally!

I wanted to say Thank you for cleaning the house after the accident.  The two guys you sent did an amazing job, they were friendly and very respectful.

Steven & Keith,

I want to "Thank you" for cleaning my carpets.   (I was the winner of the drawing at Christmas on The Square).  That was a real surprise.  I have told several people in Live Oak.  Many were just like me and had never heard of your company, but they have now!

I could not believe the difference it made.  Again, "Thank you".  The timing was just right for my holiday company.  The family room carpet looked new once again!  Ask Keith!

Like I always say, Three ways to advertise:


Television and 

Tell a Female!

Much success in the new year!


Christa & I were sitting around this weekend talking about what a great time we had at The Players.  I just wanted to let you know we thoroughly enjoyed it and we could not have had such a good time if it were not for you.  Thank you for all of your hospitality and we look forward to seeing you soon.

The 2 guys (Keith & Johnathon) you sent to do the work were excellent and very polite.  Thank you!

Thank you for the excellent service!!

Johnathon and Susan did a great job!  They were both very careful with moving my furniture and treated my home like they were OCD when it came to cleaning!  

Johnathon was so wonderful when he came to my home to clean carpet.  He did not rush and took extra time caring for a few spots on my carpet that were concerning to me.  I am so appreciative you sent him.  So many people rush through and hurry but he made sure to take extra concern where it was needed.  I just wanted to thank him.  

Dear SERVPRO,  Thank you so much for sponsoring me for cheer!  I really appreciate it and without your help I wouldn't be able to do the sport I love!  Love, Spencer


Thank you so much for your gracious support of the Pregnancy Care Center Ministry.  Your financial gift will be used to help save lives.  We are so grateful you could attend our event.  Many Blessings,

Stephanie Lunde, Board Member

Ya'll are great at your job.  Used your company many times.  Prompt and great staff!

The outcome was truly beyond our expectations.  Thank you SERVPRO

Kim & Chuck, We had such a great time at TPC over the weekend and we wanted to extend our appreciation.  Thank you for inviting us to go this year.  We are sorry we didn't get to see Chuck but we hope that your new place brings you joy and excitement for a new year!  Have a fantastic week!  Many blessings, John & Joanne

I recently had a family reunion at my home and someone spilled red wine on my white area rug. SERVPRO came out and cleaned it like new. Your staff was prompt, friendly, and knowledgeable. I will always recommend your service. Thank you! 

Christmas Eve...... Water Everywhere!  You had Ronnie, Keith, Jonathon and Barbara onsite within 2 hours!  It took all night & Christmas Day but your staff put our problem in front of their own families!  That says a lot of how amazing this SERVPRO is.

Thank you for being so thoughtful as to contribute to our teacher appreciation day.  SERVPRO has been very generous throughout the school year.


I just wanted to let you know how you and your team of specialists lifted our spirits during our fire incident by coming in and expeditiously repairing our home. Everyone involved went above and beyond to ensure the restoration met or exceeded our expectation.

You and your team were punctual, knowledgeable, efficient, courteous and client-focused. We highly recommend SERVPRO to anyone needing your services.

Thank you for living up to the motto of, "Like it never even happened." You are most appreciated.

Thank you for being so professional and knowledgeable about the mold in my home; I never knew there were so many types. I will always recommend SERVPRO.

Hurricane Michael not only tore through our home, but through our hearts as well. I have never encountered such warm and compassionate people like I did when I met the SERVPRO crew. It was like they were caring for their own home.

Thank you SERVPRO from the bottom of my heart for being there.

I had an electrical fire at my house in January. SERVPRO came out and were very nice to me and helped me through this difficult time. I can’t even tell there was a fire. Thank you SERVPRO for being there for me and my little family. 

When hurricane Michael came through in 2018, it was devastating for thousands of people. SERVPRO was there for everyone, around the clock. I’m not sure if they’re superhuman or not but they will always be superheroes to me and my displaced family. They were here to fix my roof from the storm damage and they were here when the mold started forming.

Thank you SERVPRO for being there for everyone in the Panhandle!

Thank you. Your team of ladies did a great job

Under very cold conditions. Best Regards, Fletcher  

SERVPRO came out and cleaned carpets in our building and I realized we had not had them clean a few chairs that someone had been sick on the day prior.  I called them and they sent someone out the same day to clean the chairs.  Knowing they were busy with Hurricane Micheal damage I appreciate them making time to come out twice and our chairs look brand new!!!  Johnathon did such an amazing job!  

My problem was impacted by SERVPRO of Columbia & Suwannee Counties greatly.   the team arrived the first day and started the cleanup.  I was surprised the amount of work that was completed that first day by two people (Johnathon and Barbara).  The total experience was very good with all concerned.  I want to thank everyone for their professionalism and their help to clear up my flooded garage & in making the process less stressful.  Special thanks to Tammy, Barbara & Johnathon.   

Kim & Chuck,

Can't possibly thank you both for the quality of help you gave us during this very sad time.  Will be forever grateful for your personal touch and professionalism during our time of grief.    Just want you to know how much we appreciate everything you guys did, and we won't forget it.  You have no idea how much you helped us made it easier for us.  And took a lot of our stress by going far beyond the call of duty.  Most companies don't do that with such a personal touch.  That's why I'm sending you this letter, just to let you know.  It's awful nice to know there still are some great people in this world.  Wouldn't have been satisfied without sending this little note to express our gratitude in this matter.  Sincerely,  Joseph & Tina

So thankful to have a company like yours local!  Knew the person that answered my phone and the one that came out.  Made me feel more comfortable with the problem in my home!

Awesome job!  With so many affected homes and businesses during the Hurricane you got here to help!  Thank you SERVPRO from Lake City!

So glad Ronnie came out with his crew and helped me with this.  I didn't know who to call but in the end I chose correctly.  Thank you so very much.

God Bless SERVPRO of Lake City, Florida!  I am so impressed with the staff.  Courteous and professional!  My house looks like the fire Never Even Happened!!

SERVPRO from Lake City has been coming and doing our carpet at the library for years.  They are always courteous and send two vans so they can get it done quickly.  I appreciate their prompt and thorough employees. 

SERVPRO came in and cleaned up the mold in my rental building and remodeled it as well.  Looks great and ready to rent!  Thanks to Kim & Chuck for taking care of the clean up and Travis for the rebuild.

We had a fire at our business and before we needed to call them, SERVPRO had come by and left a card for me.  Found out later it was due to an "alert" program managed by one of their resources.  This was awesome as the insurance worked with them to get us back up and running quickly and also got everything dried out and moved into a POD onsite as it was cleaned. 

My church baptismal pool overflowed and I placed a call to Kim at SERVPRO in Lake City, Florida and she sent her team quickly to remove the water from our sanctuary.  Ronnie & Keith both were quick and able to save our carpet. 

SERVPRO from Lake City was onsite within just a few hours when we called them on Sunday morning.  They began the massive cleanup from an electrical fire we had.  In two days they completed the cleaning and we were able to open back up after passing inspections.  So important to only be closed only a few days!  Thank you SERVPRO of Lake City, Fl.

When the roof was damaged on our school during the high winds from Hurricane Hermine our insurance company had SERVPRO of Columbia & Suwannee Counties come out.  They arrived that night and began removing wet insulation from the attic and drywall.  Within just a few days everything was dry and we were able to begin putting everything back together. 

SERVPRO of Columbia & Suwannee Counties has amazing employees!  They worked well together and maintained professionalism at all times while doing cleaning at our school.

SERVPRO came in and assessed damage after we had testing completed and worked after hours to get work completed as quickly as possible.  Scaffolding was set up and the auditorium was cleaned and then sealed.  They were very professional.  When a few spots were noticed as being missed, they came back immediately and completed the additional work on the weekend.

During the Hurricane in North Florida, my duplexes experienced severe damage.  The tenants living there were with no power and a lot of damage.  SERVPRO of Lake City was called by my property management company and cleaned up and dried out both sides.   We also used them for the contracting work and rebuild.  I was going to put the duplexes up for sale, but after seeing the wonderful job SERVPRO did I have decided to keep them.  My appreciation to the entire staff and Kim & Chuck for working with me and trusting me to make payments as it was not covered by insurance. 

I wanted to express my appreciation in the quickness in handling what was an absolutely terrible time for me.  Being out of town and unable to handle things on my own, your company came out, removed the carpet and cleaned up my home so it would not be such a sight for me when I returned.  You even checked with my insurance to see if it would be covered and made arrangements for my new carpet to be installed.  Thank you again for helping me through my loss.

We appreciate the quality of work completed.  He was quiet, courteous, attentive to our questions and did a very good job.  He could work for me anytime!  Thank you for the quick response to our need.  Keith did a good job.

Awesome Job! Awesome People! I feel so much better!  Thanks guys!


Thanks to Ronnie and Keith and all the SERVPRO crew that worked so hard on our house in Bellaire, Tx, after Hurricane Harvey. You all did a great job and it is really appreciated. Thanks also to Kimberley back in the home office for working so hard to get the final reports out, even though she had to deal with power and internet outages due to Hurricane Irma.

Thank you Ronnie for the fast response and getting the job done! Looks amazing! Will definitely be calling you in the future!

Upstairs carpet cleaned and wonderful job by SERVPRO Keith Gwin. Unfortunately, stubborn stain came back when dry. Not as bad as it originally was but noticeable. Need to reschedule another spot cleaning.

THANK GOD FOR KEITH! He and his crew were the best! They did their absolute best to remediate the flood damage from Matthew. He treated our home like his own....and the office staff were always on top of things, courteous and very caring...A-1 company!!

When tropical storm Debby came through Lake City and Live Oak we called SERVPRO and they were so quick to respond even though they had a waiting list! They were able to bring in other SERVPRO's and really make a difference in our home and our neighborhood and what we were able to save from the flood.

Ronnie was professional and prompt, did a fabulous job as well as being a super nice person. Thank you for your prompt service.

Your staff at your company was wonderful. They were very helpful. Times like this you’re under a lot of stress, but your staff came in very friendly and willing to help. I have already recommended your company and I will continue to do so. Thanks for your staff’s hard work and dedication to your company. Ronnie was very professional and as a single lady I felt very comfortable with him being in my home. Thanks again!

Keith was very polite and very professional. I could not have asked for a better experience when dealing with SERVPRO of Suwannee County and having such caring employees!

This SERVPRO has employees that donate numerous hours of their time to help our local community in so many areas. They volunteer for the Relay for Life here and work diligently towards making Columbia County a better place to live!! The March of Dimes, Muscular Dystrophy (1 was the 2nd top individual fundraiser two years ago), deliver backpacks to a school 20 miles away in Columbia County each Friday and the list goes on. This is a strong community based business and I am glad they are here!

I wanted to say Thank you for cleaning the house after the accident. The 2 guys (Ronnie & Keith) you sent out did an amazing job, they were friendly and very respectful.

I have been using SERVPRO since 2007 for carpet cleaning and general cleaning when needed a more intense cleaning at our home. They are always accommodating to my schedule needs and I just love the lemon citrus scent they use when I request it!

SERVPRO took my call and helped me during a traumatic time in our lives. So polite. Even put our cat in a carrier and kept overnight while I drove in to town. I appreciate all they did for my family as they went above and beyond. Not many companies have the sympathy for their customers as SERVPRO of Columbia County does.

I got to work and water was coming out our front door. I immediately called SERVPRO of Columbia & Suwannee Counties and they were at our office to extract in 10 minutes. I appreciate their quick response to my call.

On behalf of the Lake City Police Department, I wish to commend Ronnie Wilson and crew who spent almost 24 hours at the Public Safety Building readying the premises for our reaccreditation review with outside guests onsite. There was a mix-up on the dates, so your team did not have their usual window of opportunity for carpet & general cleaning. They tirelessly worked that day and most of the night on Monday Nov. 30th and I would like them to know that I see what an outstanding job they did!

Kim, We are so thankful about the job SERVPRO has done. Sandy and I wanted to make sure we mentioned to you that Sharon and the cleaning crew were fantastic. They arrived early,worked hard & were very professional and kind to us. It has been very upsetting to us two old ladies to have a fire and then to have people coming in and out of our house. It really helped that each one of them was so thoughtful, unobtrusive, and kind. Your people made it so much easier to bear. Bett Norris & Sandy Moore

Called out to do a job for a company named Chris Mill Homes at one of their customers homes. Received an email from the office staff saying "Thank you! Customer said you all did a wonderful job!" It is always nice to hear when our staff does a good job for a commercial customer. Thank you so much for the follow up email!

As a realtor I have many needs that can arise in homes on the market or that I manage. I have used SERVPRO of Columbia & Suwannee Counties many times. Carpet & Ceramic Tile, Nicotine Cleaning and Odor control in a house I have on the market & also once I had a tree fall on one of my tenants homes causing water damage. They were immediately there and instructed us on how to handle it and performed services immediately.

SERVPRO came out and helped us at 3 am in the morning when I awoke to water throughout several rooms in my home. They were prompt in answering the phone and arrived quickly. Ronnie & Keith were very informative and quick at getting the water removed. I was appreciative to have SERVPRO of Columbia & Suwannee Counties local and ready to come when I needed them most.

I cannot say enough about this wonderful company! They went above and beyond in cleaning our central heating and air ductwork and other challenging cleaning projects. They are very professional, responsive, skilled and dependable! We recommend highly!

They came out at the worst time of our lives. A fire had opened up a hole in the ceiling of our home and it was wide open to the sky! All of our belongings were in our home! They packed efficiently everything.... even our clothing! The insurance covered us getting a new mobile home and after it was set up their crews moved all of our cleaned items back into our new home. I was so surprised with all of the items saved! They were professional and easy to work with!

The technician that was sent out was fast and friendly. I feel very pleased with the work that was preformed on my rugs and carpets. There was extra attention given to my rugs (the backs were shampooed thoroughly), and I had eight rugs in all. My carpet is old and didn't look too bad to begin with, but somehow Ronnie brought a little extra life out of them. I'm especially proud of the rugs...no more stains and no more offensive odor.